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Luiza - Truly Guest Service

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Jamie of Lake View, NY shares this July 23, 2007 experience.


WWWD™ Pin Recipient

My son rushed to get a fast pass for Rockin' Roller Coaster, but in his haste left one of our 10-day Park Hopper tickets behind. We went back to the distribution area searched the machines and spoke to the cast member there. No ticket found. In the hopes that some honest person (and there are many left that visit WDW!) turned the ticket into Lost and Found we searched there as well; again no luck.

This is when we decided to visit Guest Services and met Luiza. I explained the situation and showed her our three remaining tickets. With a smile and an assurance she searched Disney's ticket database. Within minutes, she handed me a replacement ticket and wished me a magical remainder of our stay. We took a vote and decided that this no questions asked and service with a smile was exactly what Walt would have done!

Thanks, Luiza!!!

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